Paying your Rent

Rent is due in advance on the 1st of each month. It is a condition of your tenancy that you pay regularly and on time. If you do not do this, your account will be in debt and we will send you warning letters.

Remember, joint tenants are equally responsible for paying the rent, so it is important that each tenant knows the state of their rent account. If you cannot pay in your usual way, you should make other arrangements, rather than delaying payment. If there is a problem, you must contact your Housing Officer who can advise you and give you details of other payment methods.

How can I pay my rent?

There are a number of different ways to pay your rent and when you first become a tenant, your Housing Officer will explain these to you. You can then decide which method suits you.

Direct Debit

Many tenants will find this is the easiest and most convenient method of payment. If you have a current bank or building society account, we can arrange for your rent to be paid automatically each month by Direct Debit. Setting it up over the phone is easy too and only takes 5 minutes.

If you pay by Direct Debit, we will notify the bank of any increases in rent when they happen. Allpay will let you know in writing when the Direct Debit will commence. If there are any changes to payments, you will be advised. If the payments are rejected by the bank twice the Direct Debit will be cancelled, and you will have to pay by one of the other payment methods. If it is cancelled, we will write to you and let you know.

My Home

My Home online tenant account enables you to pay online at a time convenient for you, 24 hours a day. It’s quick and easy to use and you can even see your rent statement. Just register for My Home and you’re set to go.

You can register for My Home by visiting:

Alternatively, your Housing Officer will be able to help you register and get started.

Allpay Swipe Card

All tenants are issued with an Allpay Card at the beginning of their tenancy.

You can use this card to pay your rent at any PayPoint, post office or online.

If you’ve lost your card, contact your Housing Officer on 01397 702530 and they will order you a new one.


If you are unable to pay via one of the methods above, you can phone us on 01397 702530 between 9 – 5 Monday to Friday and pay by any debit or credit card.