It is important to report a repair promptly so we can fix it before it gets worse.
Repairs are categorised into different priority groups. These range from 24 hours to 90 days, depending on what the problem is.
You can see examples of these timescales below:
The simplest way of reporting a repair is by using the online Report a Repair Tool below. Alternatively, you can log your repair via your My Home Account or contact our maintenance department on 01397 703165 during office hours.
If you experience an emergency repair out with office hours you need to phone 01349 886691 for our out of hours service.
Many repairs can be diagnosed without an examination, if this is not the case then a Technical Officer or Tradesman may have to visit to identify how to fix the problem. You will be asked to let us know when you will be available to let the Tradesman in to your home. If you need to change these arrangements, you must let us know within at least 24 hours for routine repairs so that we can rearrange the time. Please note that you may be charged for broken appointments.
