Data Protection Complaints

You have the right to complain to Lochaber Housing Association Group (LHA Group) if you think we have not handled personal information responsibly and in line with good practice.

Our Guide to Making a Data Protection Complaint details how to submit a complaint and the process we take when investigating them.

Making a Data Protection Complaint

How do I make a Data Protection complaint to LHA Group?

There are several ways you can make a complaint to us:

via letter or email;
telephone or verbally.

Most data protection complaints can be resolved quickly and easily, providing you give us full details of your concern right at the beginning.

You should always complain to LHA Group in the first instance, and if you still remain dissatisfied after this has been reviewed, you can complain to the Information Commission.

What details should I include in a Data Protection complaint?

Include all relevant details in your complaint, such as an account of what you are not happy with, dates of previous correspondence and any key documents you have to evidence your complaint. Don’t send the originals as you might need them later.

If you are complaining on someone else’s behalf, we will ask for written authority from the individual and if necessary, request identification from you to confirm who you are.

What happens when LHA Group receive a Data Protection Complaint?

When we receive your complaint, we will:

Acknowledge your complaint without delay;
Investigate and consider all the circumstances of your complaint; and
Provide an outcome to your complaint, responding within 30 days.

When we respond to your complaint, we will:

Provide an explanation of what has been done to resolve the complaint;
Where appropriate, detail any actions taken as a result;
Explain in detail how we’ve complied with data protection law, if we disagree with you; and
Provide enough information to help you understand our decision.

What do I do If I am not happy with the outcome?

If you do not understand the response given by us, please ask for clarification. If you disagree or are unhappy with the outcome provided to you, you can ask LHA Group for a review of the complaint. This will be investigated by a member of the Senior Management Team.

If after making a complaint to the LHA Group, you are dissatisfied with the response, you can complain to the Information Commission by completing their online form: https://ico.org.uk/make-a-complaint/personal-information-complaint/

Data Protection Complaints Form

The easiest way to make a data protection complaint is to complete this online. Alternatively you can complete the word version of the form: Data Protection Complaint Form - Word Format

First Name (Required)

Surname (Required)

Please select (Required)

Please enter below

Your email address (Required)

Your telephone number (Required)

Your address (Required)

Preferred method of contact (Required)

Please enter below

Are you complaining on behalf of someone else? (Required)

Please enter below

If yes, please provide your relationship to the individual (Required)

Written authority from the individual to act on their behalf in connection with the complaint (please attach). (Required)

Please enter below

Please note if you are unable to provide authority we are not able to investigate the complaint.

What is your complaint about? (Please describe your concern clearly, including what personal data is involved and what you believe has gone wring.) (Required)

Relevant dates (for example when the issue occurred or when you became aware it.)

Have you contacted us about this before? (Required)

Please enter below

Do you have any documents or evidence you would like us to consider? (Please attach) (Required)

Please enter below

What outcome are you seeking? (For example, an explanation, an apology or improvement to our processes) (Required)

Please add any relevant documents.

Browse to upload a file

Please add any relevant photographs.

Browse to upload a file

Declaration. I confirm that the information provided in this form is accurate to the best of my knowledge. (Required)

Please enter below

Date (Required)

Day

Month

Year