Emergencies and Out of Hours Repairs
If you experience an emergency repair out with office hours you need to telephone 01349 886691 for our out of hours service.
I want to report an emergency repair
Please telephone 01397 703165 during office hours 9am - 5pm.
If you experience an emergency repair out with office hours you need to telephone 01349 886691 for our out of hours service.
You may be recharged if you report a non-emergency outwith office hours. You can find our repairs definitions on our Report a Repair page.
I have no power
If you suspect a power cut you can telephone the National Power Cut Helpline on 105 or visit SSEN’s website to see live updates on power cuts and to report your loss of power.
A simple way to check if you have a power cut is to look at the other houses in your street to see if their lights are on. If they are, check your consumer unit to see if your trip switch is on.
I have no water
If you have lost your water supply telephone the Scottish Water Customer Helpline on 0800 0778 778.
You can check Scottish Water’s website to see if there is any planned work to the water supply in your area.